VIP WELLNESS SUPPORT TERMS AND CONDITIONS
The VIP WELLNESS SUPPORT is a high-touch, WEEKLY 1:1 support tailored to your specific needs as a dedicated cat guardian.
This service is designed to give you direct access to my expertise in holistic feline health and behaviour, allowing you to address any challenges or concerns that may arise throughout our time together, and focused to make progress addressing the concerns that you already have.
Here’s what you can expect from this high-touch 1:1 service:
Service Scope:
Topics Covered: You’ll be able to reach out to me with any questions or concerns related to your cat’s health and behaviour on check-in day. This can include, but is not limited to, nutrition, chronic health issues, training, positive handling, and emotional wellbeing.
One Cat Focus: Please note that this support is intended for one cat, ensuring that we can focus on providing the most personalized and in-depth guidance for their specific needs.
Response Time: I will respond to your messages timely, but if for any reason (due to time-zones differences for example, or personal constraints) we incur into delays, we will continue the support up to the following 24 hours (on weekdays). Please note that I am not available on weekends or public holidays unless it is a true emergency, in which case do reach out at any time and I will do my very best to get back to you as soon as possible.
Boundaries and Usage Limits:
Weekly Limit: The service includes up to 60 minutes of voice messages and 60 written messages per week. Simply write the topic of what you want to talk about and then send your voice message. Kindly try to keep messages under 5 minutes each. This will allow us to dive deep into your questions while ensuring that we keep the communication productive and focused.
Follow-Up on Topics: You are welcome to ask follow-up questions on the same topic after implementing the advice provided. This ensures that your cat’s wellbeing is continually supported as you put new strategies in place. Please remember that some things you need to implement to reach results and make progress will be out of your comfort zone: it is important that you give things an honest try even if the advice given sounds unfamiliar to you at first.
Availability:
Weekends & Holidays: I will not be available during weekends or holidays, except for emergencies.
Emergencies that qualify for weekend or holiday responses include:
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Severe illness or injury (e.g., trauma, seizures, difficulty breathing).
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Acute behavioral crisis (e.g., uncontrollable aggression or panic).
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Toxic exposure (e.g., ingesting harmful substances).
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Sudden, unexplained health deterioration (e.g., complete refusal to eat, collapse or severe lethargy).
General concerns that don’t pose immediate danger will be addressed during regular working hours. Severe emergencies will require you to see a local veterinarian, but I offer my support for advice and as a sounding board when emotions run high.
Additional Cats: If you would like to include support for an additional cat, simply let me know on Voxer at any time, and I will give you the link to do that. To ensure we can provide the necessary time and attention to each cat's unique needs an additional fee will apply.
Getting Started: As soon as you sign up, you’ll be able to start using this high-touch 1:1 service right away! There is no complicated onboarding process, just sign up, and we’re ready to go.
Pricing Options:
Monthly payments:
Additional Cat:
Weekly payments:
Additional Cat:
Cancellation Policy:
Cancellation in the Event of Your Cat's Passing
If your cat sadly passes away while we are working together, please let me know and I will cancel any future support payments that have not yet become due. The usual two-month minimum commitment will not apply in these circumstances.
Because a substantial amount of personalised work takes place at the beginning of your support, including reviewing your cat's history and records, analysing relevant test results and developing their individual wellness plan, the one-time Foundational Wellness Review and any support period already paid for are non-refundable.
If you are paying monthly, no further monthly payments will be taken after your cat's passing. If the current month has already been paid, the subscription will be immediately canceled ensuring no further payments will be owed.
If you are paying weekly, the initial four-week period is the minimum paid support period because it includes the intensive work involved in establishing your cat's case and plan. After this initial period, any future weekly payments will be cancelled following your cat's passing.
Of course, you are always welcome to contact me personally if you need any clarification during such a difficult time.
This service is designed to provide you with consistent, personalized advice whenever you need it, quickly and simply, and I’m here to ensure you feel confident in managing your cat’s health and behaviour throughout our time together.
I look forward to working with you and helping you nurture a happier, healthier life with your cat ❤